At AD Interacciones®, we are proud to be part of the growth and success of our clients. Throughout our history, we have worked with various companies from different industries, helping them transform their relationship with customers through our Contact Center Services, CRM Software solutions, and Consulting specialized in Customer Experience.
Each project is a new challenge, and a great opportunity to prove our commitment to excellence.
Below, we invite you to learn about some of the success stories that demonstrate how we have contributed to enhancing operational efficiency, improving customer satisfaction, and increasing the profitability of the companies with which we have collaborated.
Client: UMIN
We implement a multichannel service strategy considering the channels used by prospects (25% traditional and 75% digital).
Lead qualification was carried out, including database cleansing and identification of real prospects.
To optimize their Marketing strategies, we deliver statistics about the prospect’s profile, main sources, and lead-to-sale rates.
Client: Automotive Dealer at CDMX and Puebla
Training and development of Work Instruction Sheets, achieving faster transitions through staff rotation and standardization of activities.
Review of personnel payment schemes associated with specific results.
Implementation of Quality Controls.
Correct classification of reactive and proactive appointments.
It was possible to improve the percentage of scheduled to effective appointments from 72% to more than 85%.
Client: Automotive Dealer at CDMX
Manual reports in Excel were eliminated, thanks to the use of our CRM AD Soft®, which provides Business reports in real time.
With AD Soft® we are able to measure the effectiveness of each customer segment contacted proactively, as well as the number of attempts per customer.
We promote the generation of joint strategies between Contact Center, Service Workshop and Marketing.
We achieved a 40% increase in the average of Effective Appointments, after 3 months of operation.
Contact us, we would love to achieve success for your company together!
Our team of experts in Contact Center, CRM Software and Customer Experience consulting is ready to answer your questions and provide you with the best advice.