We are an Intelligent Contact Center, dedicated to generating long-term relationships between our clients and their consumers. We use the information generated as business intelligence to provide value to the companies that hire us.
We are firmly convinced that a good relationship with the customer can define their next purchasing choice, that is why we offer the ideal balance between personalized attention and the autonomy provided by new technologies.
We operate under the highest quality standards following the standards established by COPC and ISO 18295, in order to ensure standardized and optimal processes to generate value.
AD Interacciones® is an Intelligent Contact Center differentiated by:
The balance between the use of new technologies and the capability and empathy of our collaborators
Analysis and interpretation of data with a business perspective
Customer-centric culture
Combined experience of more than 25 years at General Motors, working in multicultural teams at the supervisory and management level in different areas of the company, mainly Purchasing and Supply Chain, Aftersales and Customer Care, Advertising, and Planning.
Part of the pioneering team in the Implementation of BDC and Retention System for General Motors Mexico. Winners of the GM President's Award in 2015 for the development of the Retention Strategy in Mexico.
We want to be part of your team!
For AD Interacciones®, it is a pleasure to serve you. Please, if you are interested in any of our services, contact us through the following options: