AD Interacciones
We are an Intelligent Contact Center dedicated to generate and nurture long term relationships between our clients and their customers. We are the perfect connection for the brands, by creating extraordinary experiences in each and every interaction.
We have a strong conviction that a healthy customer relation can define the next purchase, that is why we offer an ideal balance between personalized service and new technology autonomy.
We operate under the highest quality standards, following the rules stablished by COPC and ISO 18295, in order to assure standardized and optimum processes to generate value.
Our Purpose
Generate meaningful experiences to our clients by handling their customer interactions in an intelligent way, supported by the talent of our team and with the main objective to promote sustainable growth within the companies and institutions that contract our services.
Our Values
We analyze and improve the customer experience from start to end, delivering precise and useful data along with and integral strategy based on empathy, trust, loyalty and commitment in each interaction.
Our Vision
To consolidate ourselves as one of the best “Intelligent Contact Centers” in Mexico, providing an extraordinary experience to our clients through the ideal balance between talent and omnichannel technology, facilitating interactions and improving connections between brands and customers.
Differentiators:
AD Interacciones is an Intelligent Contact Center differentiated by:
- Generation of worth experiences at each interaction.
- Balance between the use of new technologies and the capability and empathy of our team members.
- Data analysis and interpretation with a business perspective.
- Customer-centric culture.
